Read the Customer Service at Datatronics Case Study on pages 246-250 in the textbook: IT Strategy: Issues and practices, McKeen, J. D., & Smith, H. A., Pearson, 2015, Third Edition
Answer the Discussion Questions at the end of the Case Study.
3-5 pages in length (not including title page or references)
APA guidelines must be followed. The paper must include a cover page, an introduction, a body with fully developed content, and a conclusion.
A minimum of five peer-reviewed journal articles.